McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Rolls

£4.11

£4.11

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per

Genius Multi Seeded Rolls x4

Available From: Sainsburys

Product details Description Multi Seeded Rolls Free from Food Awards - Silver 2013 Deliciously gluten free Soft, mighty rolls supercharged with a tasty multi seed mix Milk Free High Fibre Wheat Free Fortified with vitamins & minerals Source of omega 3 Low in saturated...
£4.20

£4.20

Unit price

per

Schär Gluten Free Sweet Brioche Style Rolls 2x100g

Available From: Sainsburys

Product details Description Gluten and wheat free soft sweet brioche style rolls. Gluten-Free Deliciously Soft Source of Fibre Lactose and Wheat - Free Specifically formulated for people intolerant to gluten This product is packed in protective atmosphere. Crossed Grain Symbol - IT-016-264 Not yet...
£3.04

£3.04

Unit price

per

Sainsburys Cheese Onion Rolls x6 360g

Available From: Sainsburys

Product details Description Onion, soft cheese, potato and mature Cheddar cheese wrapped in puff pastry Quick nutrition guide Serves 6. Per roll Typical Values Energy 734kJ 176kcal 9% Fat 10.1g Medium 14% Saturates 5.4g High 27% Sugars 1.3g Low 1% Salt 0.39g Medium 7%...
£2.62

£2.62

Unit price

per

Braces Tiger Rolls x4

Available From: Sainsburys

Product details Description White Bread Rolls With Tiger Paste Topping. Lactose Intolerants Suitable for Vegetarians Suitable for Vegans In 1902 George Brace and his family started making bread to supply to their local community. Demand increased steadily and Brace's reputation grew which has continued...

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