McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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Vital Baby Hygiene AQUAINT Cleansing Water

Available From: M&S

Product Description Hypoallergenic formula that’s gentle on skin and powerful on bacteria. Made without alcohol, fragrances or nasties - just water and hypochlorous acid from electrolysed water. Use to clean grubby hands, messy faces, dirty bums and more. Spray directly on skin for antibacterial...
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skinChemists Hand Sanitiser 500ml Twin Value Savings Pack

Available From: Superdrug

Product InformationskinChemists Hand Sanitiser is a 500ml product that contains 70% Alcohol Denat, Glycerine, and other ingredients. This formula focuses on cleanliness and hygiene, making it an essential product for keeping hands germ-free and protected.FeaturesskinChemists Hand Sanitiser is a 500ml product that contains 70%...
£195.99

£195.99

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Broche Nitrile Gloves Small Case 10 x 100 Pack

Available From: Costco UK

Features - 100% Nitrile Material & Powder Free - Resistant to Tears, Cuts & Abrasions - 100% Latex Free - Suitable for Allergy Sufferers - 10 x 100 Pack

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