McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

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ViDrate Natural Hydration Strawberry Lime Flavour 12 x 3g Sugar-Free Sachets

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£12.23

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ViDrate Natural Hydration Variety Pack Mixed Flavours 12 x 3g Sugar-Free Sachets

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£162.40

£162.40

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Viktor Rolf Flowerbomb Extreme Eau De Parfum Intense 100ml

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The new Flowerbomb signature, now bolder.  Flowerbomb Eau de Parfum is re-interpreted and pushed to the Extreme. This new powerful and liberating feminine fragrance unleashes a vanilla-amplified intense floral explosion. Embark on a sensorial journey with Flowerbomb Extreme, the new Eau de Parfum Intense....
£93.00

£93.00

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Viktor Rolf Flowerbomb Extreme Eau De Parfum Intense 30ml

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The new Flowerbomb signature, now bolder.  Flowerbomb Eau de Parfum is re-interpreted and pushed to the Extreme. This new powerful and liberating feminine fragrance unleashes a vanilla-amplified intense floral explosion. Embark on a sensorial journey with Flowerbomb Extreme, the new Eau de Parfum Intense....
£130.20

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Viktor Rolf Flowerbomb Extreme Eau De Parfum Intense 50ml

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The new Flowerbomb signature, now bolder.  Flowerbomb Eau de Parfum is re-interpreted and pushed to the Extreme. This new powerful and liberating feminine fragrance unleashes a vanilla-amplified intense floral explosion. Embark on a sensorial journey with Flowerbomb Extreme, the new Eau de Parfum Intense....
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Viktor Rolf Flowerbomb Tiger Lily Eau de Parfum 100ml

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Viktor Rolf Flowerbomb Tiger Lily Eau de Parfum 50ml

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£68.20

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£103.85

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£28.90

£28.90

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£168.00

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Virtue Hair Rejuvenation Treatment Kit Phyto-Follicle Nutrient Full Size 90 day INTL

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£97.65

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Virtue Hair Rejuvenation Treatment Kit Phyto-Follicle Nutrient Travel Size 30 day INTL

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£39.60

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Vita Liberata Beauty Blur Face Medium 30ml

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£31.88

£31.88

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Vita Liberata Liquid Blur Medium 47ml

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A matte satin skin finish with incredible transfer and water resistance. Yes, it is possible, and it’s called Blur Drops. The fine liquid formula means a fabulous instant glow with zero commitment and the 50ml bottle means ultimate on the go, and flight friendly...

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ViDrate Natural Hydration Strawberry Lime Flavour 12 x 3g Sugar-Free Sachets

ViDrate Natural Hydration Variety Pack Mixed Flavours 12 x 3g Sugar-Free Sachets

Viktor Rolf Flowerbomb Extreme Eau De Parfum Intense 100ml

Viktor Rolf Flowerbomb Extreme Eau De Parfum Intense 30ml

Viktor Rolf Flowerbomb Extreme Eau De Parfum Intense 50ml

Viktor Rolf Flowerbomb Tiger Lily Eau de Parfum 100ml

Viktor Rolf Flowerbomb Tiger Lily Eau de Parfum 50ml

Virtue 6-in-1 Styler 120ml

Virtue Flourish and MANTA Healthy Hair Brush

Virtue Flourish Brow Density Booster 4ml

Virtue Flourish Conditioner for Thinning Hair 200ml

Virtue Flourish Conditioner for Thinning Hair 60ml

Virtue Flourish Mask for Thinning Hair 150ml

Virtue Flourish Shampoo for Thinning Hair 240ml

Virtue Flourish Shampoo for Thinning Hair 60ml

Virtue Frizz Block Smoothing Spray 150ml

Virtue Hair Rejuvenation Treatment Kit Phyto-Follicle Nutrient Full Size 90 day INTL

Virtue Hair Rejuvenation Treatment Kit Phyto-Follicle Nutrient Travel Size 30 day INTL

Vita Liberata Beauty Blur Face Medium 30ml

Vita Liberata Liquid Blur Medium 47ml

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